AGB

Terms of Service - AGB

These Terms of Service (“Terms”) govern your use of our website and the purchase of products from SCHLOSSDIAMOND (“Company,” “we,” “us,” or “our”), operated in Germany.

By accessing our website or purchasing from us, you agree to these Terms.

1. Company Information

Name and Surname-Simone Paunov. Sole Proprietorship. Name of Online Shop- SCHLOSSDIAMOND. Street Address- Voltmerstr. 71b 30165 Hannover Germany. Email: info@schlossdiamond.com

2. Eligibility

By using this website, you confirm that:

You are at least 18 years old (or the age of majority in your jurisdiction).

You have legal capacity to enter into binding contracts.

You will not use our products for illegal purposes.

3. Products & Dropshipping Model

We sell jewelry products that are shipped directly from our fulfillment partners (“dropshipping”).

Product images are for illustrative purposes.

Slight variations in color, size, or finish may occur.

Packaging may differ depending on supplier.

We reserve the right to discontinue products at any time.

4. Pricing & Currency

Prices are displayed in [EUR/USD/etc.].

Customers may be charged in their local currency depending on payment provider.

We reserve the right to change prices at any time.

Import duties, customs fees, or taxes may apply for customers outside the EU and are the responsibility of the customer.

5. Order Acceptance

An order confirmation email does not constitute acceptance of your order.

We reserve the right to:

Refuse or cancel any order

Limit quantities

Cancel orders due to pricing errors or suspected fraud

If payment has been processed and the order is canceled, you will receive a refund.

6. Shipping & Delivery

We ship to the EU, United States, United Kingdom, and Canada.

Estimated delivery times:

EU: [3–10 business days]

US: [5–10 business days]

UK: [3–10 business days]

Canada: [7–10 business days]

Delivery times are estimates only and not guaranteed.

We are not responsible for delays caused by:

Customs processing

Postal service disruptions

Incorrect shipping information provided by the customer

Risk of loss transfers to the customer upon delivery.

7. Right of Withdrawal (EU Customers)

If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason in accordance with EU consumer protection law.

Withdrawal period: 14 days from the day you receive the goods.

To exercise your right of withdrawal, contact us at:
info@schlossdiamond.com

Customers are responsible for return shipping costs unless the item is defective.

Exceptions:

Customized or personalized jewelry

Hygienic or sealed items once opened (if applicable)

Refunds will be issued within 14 days after we receive returned goods.

8. Returns & Refunds (Non-EU Customers)

For customers in the US, UK, and Canada:

Return requests must be submitted within 14 days of delivery.

Items must be unused and in original packaging.

Customer is responsible for return shipping unless the item is defective.

We do not refund:

Worn jewelry

Gift cards

Final sale items

9. Defective or Damaged Products

If you receive a damaged or defective product:

Provide photos as proof.

We may offer:

Replacement

Store credit

Refund

10. Payments

We accept payments through secure third-party payment providers.

We do not store full credit card information.

By submitting payment information, you represent that you are authorized to use the payment method.

11. Intellectual Property

All content on this website, including logos, images, product descriptions, graphics, and text, is the property of SCHLOSSDIAMOND and may not be copied, reproduced, or distributed without written permission.

12. Limitation of Liability

To the fullest extent permitted by law:

We are not liable for indirect, incidental, or consequential damages.

Our total liability shall not exceed the amount paid for the product.

We are not responsible for allergic reactions. Customers should review product materials carefully.

Nothing in these Terms excludes liability where prohibited by law (including under German consumer protection law).

13. Governing Law

These Terms are governed by the laws of Germany.

For EU consumers, mandatory consumer protection laws of your country of residence may also apply.

For US, UK, and Canadian customers, disputes shall be subject to German jurisdiction unless otherwise required by mandatory local consumer law.

14. Dispute Resolution

We encourage customers to contact us first to resolve disputes.